Frequently Asked Questions

Are Tech Support Space technicians going to be able to fix my issue or answer my questions effectively?

Absolutely. All Tech Support Space technicians are experienced and knowledgeable about all supported technologies.

What brands of products does Tech Support Space support?

We support ALL companies’ products that manufacture computers, consumer technology devices, computer-related peripherals, and software. This includes, but is not limited to, Dell, Hewlett-Packard (HP), Compaq, Apple, Toshiba, Acer, Gateway, Netgear, Linksys, D-Link, Belkin, Microsoft, McAfee, Symantec (Norton), Kaspersky, Trend Micro, Canon, Lenovo, Samsung, Webroot and Adobe.

Can Tech Support Space connect to my computer and resolve my problem for me?

Yes. Tech Support Space utilizes remote assistance at no additional cost. This is the easiest and most efficient way to see and resolve any issue(s) at hand. To resolve most issues, and to connect to your computer, a working internet connection is required. If your internet connection has stopped working, our technicians will assist you over the phone

How long will it take to resolve my problem?

This varies depending on the nature and severity of the problem. A resolution of a basic issue may take as little as ten minutes, although most issues will take longer than that. More complex issues can feasibly take an hour or longer depending on a variety of factors. For example, malware removal takes on average anywhere from 2 – 3 hours to fully resolve. Tech Support Space works as efficiently as possible to resolve issues and answer questions. We’ll be fast, but we will never sacrifice the quality of the work that we provide.

Will Tech Support Space replace parts for my computer or other devices?

No. Tech Support Space can only resolve issues that do not require physical repair (which are the vast majority of issues). Please keep in mind however, that we can still guide you toward a solution or act on your behalf to get whatever it may be resolved.

Can Tech Support Space access my computer after the remote session has ended?

Absolutely not. The only way that our technicians can ever gain access to your computer is if you intentionally request help and then allow us to connect. We have no way of logging into your computer without your consent.

What kinds of technology does Tech Support Space support for my home?

Tech Support Space offers technical assistance for all computers and computer related devices in your home. This includes, but is not limited to, desktops, laptops, monitors, smartphones, tablets, routers, modems, network adapters, digital cameras, software applications, printers, multi-function machines, scanners, and networked electronics.

What type of issues does Tech Support Space support?

Some common issues that Tech Support Space supports include:

Virus/Spyware/Malware removal

PC Tune-Up (fixing computer slowness)

Software installation and troubleshooting

Internet connectivity – computers, smartphones, tablets, routers

Home Networking – wireless and wired

Printer/multifunction/scanner installation and troubleshooting

General computer errors and problems – Windows and Mac

Email and Outlook assistance

Data backup

Technical questions and guidance

And many more

Will the price of my service ever go up?

No. As long as you maintain an active service with us, your plan price will never increase. However, if Tech Support Space happens to ever lower the price of the plan that you are enrolled in, you will be billed at that new lowered rate starting the next billing cycle.

What operating systems does Tech Support Space provide support for?

We fully support Microsoft Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10 and Mac OS X 10.5 and above. Additionally, Tech Support Space supports mobile operating systems such as Android, iOS (iPhone & iPad), Windows Phone, and BlackBerry.

Is there a limit to the amount of devices or issues that I can receive assistance for?

No. Unlike other services, Tech Support Space has no limit on the amount of your devices that we support or the amount of issues that you may present to us. Please do note, however, that your support will be limited to devices that you own and ones that are based out of your household.

Is every technology problem that I may encounter able to be resolved remotely?

No. Most technology problems are software related, which typically can be fixed remotely. However, problems that require physical repair or replacement of parts oftentimes cannot be fixed remotely.

Is my personal information, including card information, secure?

Tech Support Space takes extraordinary measures to ensure that all customer data is stored securely and that card information is transferred in the most secure way possible. Tech Support Space also maintains PCI compliance which is the industry standard for credit card security practices.

Am I able to cancel my service?

Yes. Tech Support Space home support plans have no obligation past your current support period. For example: if you have a one year unlimited support plan, you would simply need to cancel prior to your next billing date. Business plans may have additional restrictions depending on the agreement signed. Please speak to a Tech Support Space representative for more details.

Is there a cancellation fee?

No. Tech Support Space home support plans do not have any extra cancellation fees if you no longer need the service. Business plans may have additional restrictions depending on the agreement signed. Please speak to a Tech Support Space representative for more details.

Can I upgrade or downgrade my service?

Yes absolutely. If you wish to upgrade or downgrade your service for any reason, please simply call us and we’ll be happy to discuss your options.

How do I cancel my Tech Support Space service?

Please call us and a Tech Support Space representative will be able to assist you with the cancellation process. Additionally, before disputing a charge with your bank or credit card company, please contact us and a Tech Support Space representative will work with you to clarify or refund any charges that are in question. If there is an error on our part, we will be sure to rectify it immediately. Business plans may have additional restrictions depending on the agreement signed. Please speak to a Tech Support Space representative for more details.

If Tech Support Space processes a refund, how long does it take for the funds to be returned me?

Tech Support Space processes all credits and voids immediately upon approval to expedite the time it takes for funds to be credited or become available to your account. Please note that the process can vary in length depending on the speed of the credit card processors and your particular financial institution. So it’s possible that your credit may take up to 10 business days to complete. We have no control over the speed at which funds become available again or when a credit is posted to your account.

Can I cancel Tech Support Space service on behalf of a family member, friend or someone else in my company or organization?

If you are calling on behalf of someone else to cancel a home support plan, we require direct consent from the paying customer or power of attorney in order to proceed. Proof of power of attorney can be provided via email or fax, while direct consent can be provided verbally over the phone. If the customer has passed away, a published obitury or copy of a death certificate is required in order to cancel services. This policy protects the legal rights of our company as well as our customers. Business plans require that the original individual who signed the agreement at your company or organization or someone of equal or higher authority be the one who cancels the service.

Is the data backup secure?

Of course. Before your data is uploaded to our servers, it is first encrypted on your device. It is securely sent via a secure SSL (Secure Socket Layer) connection. The data is then stored in world-class data centers that employ the highest security standards. For additional security, you have the option to use a 256-bit AES key; which is military grade encryption.

Does the data backup work on multiple devices?

Yes. The data backup software can be installed on multiple devices. It works on Windows, Mac, Android and iOS (iPhone and iPad).

If I cancel my data backup service, will my backed up data be lost?

Yes. For security purposes, as soon as your backup account is cancelled, all of the backed up data will be deleted from the server.

“Exceptional service combined with expert technicians ensures complete customer satisfaction.”

-Raquel Anderson